Purchases and returns
Where purchases take place and who handles delivery, cancellations, refunds and statutory consumer rights.
Last updated: 6 November 2026Purchasing takes place off-site. The Arrival Edit does not take payment or process orders. Visit the actual seller for purchase terms and current return instructions.
Who sells the product
The Arrival Edit does not sell Tile Pro trackers or other physical goods directly. The product buttons on this website open an external Australian product page operated by Life360. The seller shown on that site is responsible for the purchase, stock status, dispatch and payment process.
A transaction made after following a product link is governed by the checkout terms and the consumer-law obligations of the selling business, not by a payment contract with The Arrival Edit.
Returns, refunds and cancellations
If you buy a Tile Pro from the linked retailer or manufacturer, use the return and support information provided with that order. Keep your order confirmation, receipt and any correspondence relating to faults, delivery issues or cancellation requests.
Return windows, shipping arrangements and procedures depend on the seller's current terms and applicable consumer law. We do not invent a universal refund period, apply deductions or promise refunds on behalf of a seller that we do not control.
Australian consumer rights
Australian Consumer Law provides consumer guarantees that may apply to goods sold to consumers in Australia. Such statutory guarantees are separate from any voluntary change-of-mind policy offered by a merchant.
If a product has a problem, contact the actual seller first. You may wish to consult the Australian Competition and Consumer Commission's consumer guidance or the relevant state or territory consumer authority for information about applicable rights.
Mistaken payments or site enquiries
This editorial site does not have a card checkout and cannot issue refunds for a transaction it did not process. If you believe you have been charged by a third party, contact the merchant identified on your receipt or your payment provider through official channels.
For a question about the article, an incorrect link or this explanation, contact The Arrival Edit at [email protected] or +441159195867. Please do not email full payment card information.